Refund Policy

This refund policy has been created to illustrate the circumstances when Creative Peppers Inc. will issue a refund and the process involved. By registering for any services with Creative Peppers Inc., you are stating that you have read and accept all of the terms and conditions outlined in this refund policy.

Scope

• This policy states the process followed by Creative Peppers Inc. and/or a website owned and operated by Creative Peppers Inc. while issuing any refunds.
• This policy does not apply to conduct of companies that Creative Peppers Inc. does not own or control. Any third-party services are exclusive of this policy.

We always strive to a reach a mutually beneficial resolution. If you are displeased for any reason and are thinking to file a refund claim, please spare few minutes in apprising us of the situation at care@creativepeppers.com and we will address the concern immediately.

Eligibility for refund

Creative Peppers Inc. ensures that every project is handled in a professional manner and the client gets the results as per the agreed Scope and Proposal (RFP). In case you are not happy with the outcome and are already through with the issue resolution discussion, we do process refund requests as per the following conditions. You are entitled to get refund* of the payment you made (if any) in the event of:

• Initial designs are not up to the mark.
• The project has not been started.
• If the dedicated resource (programmer/designer/SEO expert) has not started the project.
• Any Support Services provided are not satisfactory.
• Product received is not working.
• Software provided is not working.

You are entitled for a partial refund in the event of:

• If we fail to deliver as per the scope after the initial design style is approved and a proportion of work is already completed.
• There is ‘No’ mention of the refund policy in the agreement, the refund amount is at prudence of the service provider.
• Project cancellation within 48 hours of making payment.
• If you decide to cancel dedicate resource contract at any point of time. Calculation will be done on pro rata basis.
• If the provided services are not working, you are also covered with 7 days full money back guarantee.

No refund will be given if:

• You have already approved and signed off the designs mocks. This condition however does not apply if we are unable to complete the project as per the original specifications.
• If project is completed and code already set up on the server
• There are delays caused by lack of communication from your end.
• If you haven’t escalated your issue with the dedicated resource, to the assigned project manager and asked for commitments towards discounts for the work loss.
• If the Service period has expired.
• Product or Software has been used.

Please note that Creative Peppers Inc. delivery obligation is subject to:

• The project is not considered annulled if the agreed upon/pending invoices are not settled.
• Creative Peppers Inc. is not bound to refund, if required information for successful completion of the project is not communicated to us in a timely manner.
• If the information provided to Creative Peppers Inc. is incomplete and/or complete information/scope of the project is not provided at the beginning of the project, Creative Peppers Inc. is not bound to maintain its delivery and /or refund commitments.
• Creative Peppers Inc. will not make any compensation for the delay of delivery under any circumstances, unless there is a special agreement signed with a penalty clause for delay in delivery.

Limitation of Liability

Creative Peppers Inc.’s liability is limited to the value of the portion of the project (as per the proposal) which stands incomplete at any given point of time. The liability to refund arises only once the project has been cancelled by the client and such cancellation has been communicated to Creative Peppers Inc. in writing or with registered communication email.

Processing of Refunds

Refunds will be issued within 2-7 business days of the cancellation through the same method of payment as the original. *Payments done via Credit Cards will be refunded after deducting a fee of 20% or $100 (whichever is less) towards administration charges. Note:   Creative Peppers Inc. reserves the right to modify terms of the policy at its discretion. Please review terms sporadically. Your continued use of Creative Peppers Inc. website after any such alterations indicate your acceptance of the same.